Return Policy

MOBILAKES Refund Policy

Thank you for shopping with MOBILAKES! We strive to ensure your complete satisfaction with every purchase. Please note we works with multiple suppliers, and each supplier may have its own return policy. Please take a moment to review our refund policy below. By placing an order with us, you agree to the terms outlined here.

1. Returns & Refunds Overview

We accept returns and offer refunds for most items within 24 Hours of the delivery date, provided the product is unused, in its original packaging, and in resalable condition. Some items may have different return windows or conditions based on our suppliers' policies, so please check the product description for specific details.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be in its original condition, unused, and with all tags and packaging intact.

  • You must initiate the return process within the specified return window (typically 24 Hours).

  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items:

  • Personalized or custom-made products.

  • Items marked as "final sale" or "non-returnable" on the product page.

  • Opened software or downloadable products.

  • Battery operated, Software enabled products 

3. How to Initiate a Return

If you need to return an item, follow these steps:

  1. Contact Us: Reach out to our customer support team at support@mobilakes.com or through our Contact Us page. Include your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive Instructions: We will provide you with the return address and any additional instructions based on the supplier’s policy.

  3. Ship the Item: Package the item securely and ship it to the provided address. We recommend using a trackable shipping method, as you are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

4. Refund Process

Once your return is received and inspected by the supplier:

  • We will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

  • Please note that shipping costs are non-refundable unless the return is due to an error on our part.

5. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will work with the supplier to resolve the issue promptly, either by sending a replacement or issuing a refund.

7. Monitoring Supplier Policies

Our return policy is designed to align with our suppliers’ policies. However, supplier policies may change, and we regularly review and update our terms to reflect these changes. Please check our website for the most current information.

8. Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact our customer support team at support@mobilakes.com or through our Contact Us page. We’re here to help!

Important Notes

  • Restocking Fees: Some suppliers may charge a restocking fee for returned items. If applicable, this fee will be deducted from your refund.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part.

  • Policy Changes: We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page.

By shopping with MOBILAKES, you acknowledge that you have read, understood, and agreed to this refund policy.